Software
Solution
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Voice Operator Panel is a VoIP call routing panel for operator.
The application can be used with a slave phone or as a standalone softphone.
The user can pick up incoming calls, put them on/off hold, initiate unattended transfers or call users and initiate attended transfers.
Transfers can be initiated through a contextual menu, using configurable keyboard shortcuts or using intuitive drag and drop.
Multiple users directories are supported, these directories can be loaded from XML files, from LDAP servers or from Outlook contacts.
Each directory contains a list of users.
Each user has a picture and information such as Company, Office, Department, Title.
Each user has multiple contacts such as Phone, Mobile, Home, Voicemail, E-mail, MSN, Web.
Each directory supports enhanced search by Name, First Name, Phone, Mobile, Home, E-mail, MSN.
Each directory supports global default contact selection and contact filtering.
Each directory supports user presence using MSN when available. (user name is shown in bold when online and MSN icon shows the status)
Each phone contact supports phone presence when available. (phone icon changes when phone is ringing or busy)
Each phone contact supports messaging when available.
Each phone contact supports ringing call interception when available.
The application provides a detailed call log supporting filtering and search.
The status bar offers enhanced features such as user status change, latency tracker, voicemail indicator, visual input/output sound volume/muting, DTMF keypad and call statistics.
Proof of Quality : B3G the largest european IP centrex operator, is deploying it to its customers. French Press Release
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