Software
Solution
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Voice Operator Panel is a professional softphone for operators and receptionists providing a powerful software switchboard and attendant console.
The application can be used as a standalone softphone or tethered to any analog or VoIP hard phone to handle calls.
The user can pick up incoming calls, put them on/off hold, initiate unattended transfers or call users and initiate attended transfers.
Transfers can be initiated through a contextual menu, using configurable keyboard shortcuts or using intuitive drag and drop.
Multiple users directories are supported, these directories can be loaded from XML files, from LDAP servers or from Outlook contacts.
Each directory contains a list of users.
Each user has a picture and information such as Company, Office, Department, Title.
Each user has multiple contacts such as Phone, Mobile, Home, Voicemail, E-mail, XMPP, MSN, Web.
Each directory supports enhanced search by Name, First Name, Company, Office, Department, Title, Phone, Mobile, Home, E-mail, XMPP, MSN.
Each directory supports global default contact selection and contact filtering.
Each directory supports user presence using XMPP or MSN when available. (user name is shown in bold when online)
Each phone contact supports phone presence when available. (phone icon changes when phone is ringing or busy and calls details are shown)
Each phone contact supports messaging when available.
Each phone contact supports call interception when available.
The application provides a detailed call log supporting filtering and search.
The status bar offers enhanced features such as user status change, latency tracker, voicemail indicator, missed incoming calls indicator, call recording, input sound volume/muting/effects, output sound volume/speaker, DTMF keypad and call statistics.
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