Software
Solution
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Voice Operator Panel speeds up the call processing:
Each call has an icon showing the status (ringing, on hold, picked up) and a background color showing the processing priority (red > orange > green).
For each call on hold, the duration is shown and turns to bold/red when a configurable value is reached.
The user can tag incoming calls adding a custom line to ease the processing.
Callers are identified from directories. Anonymous calls or unidentified callers can be automatically rejected.
After a configurable delay, incoming ringing calls can be automatically forwarded, rejected or answered and put on hold.
The number of concurrent incoming calls can also be limited by the user. Extra calls are forwarded or rejected.
Voice Operator Panel is targeted for telecom operators:
The configuration file supports more than 150 parameters giving telecom operators full control over the end users application behaviour.
The user settings window is built from the configuration file allowing telecom operators to select which settings are offered to end users.
The Automatic Provisioning System allows telecom operators to easily handle end users application binary and configuration updates.
The application also has a built-in web browser which can point to an additional online settings window managed by the telecom operator.
Multiple languages are supported, the language is detected from the computer settings or configured by the end user.
Telecom operators can select among three operating modes enhanced for dedicated voice network or mixed data/voice network.
The slave phone support allows telecom operators to easily bring end users to switch from analog PBX to IP Centrex.
A multi-level and multi-layer logging system with syslog support allows easy remote debugging.
Voice Operator Panel has been fully validated with Cirpack, Communigate, Asterisk.
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